I have spoken with many individuals who are really good at their jobs and/or are transitioning from another field with a lot of ambition to prove they are worthy candidates for an opportunity as an independent insurance adjuster. I mean these people have the SKILLS to pay the BILLS, but when it comes to doing a STAR method interview, they turn into a newborn giraffe trying to walk for the first time. They tell me how they struggle over their words or talk on and on but never really answer the question, which leads them to bombing their interview. If you find yourself in this position, this blog was written for you!
In the competitive world of independent claims adjusting, landing your dream job often starts with acing the interview. Employers seek candidates who possess the necessary technical skills AND demonstrate strong problem-solving capabilities through effective communication with a STAR method interview. You may have heard of the STAR method, but even if you have not, we will break down the meaning and we will discuss how you can utilize artificial intelligence (AI) to help you prep so that you know how to answer interview questions for an insurance adjuster position using the STAR method correctly to truly shine in your interviews.
Understanding the STAR Method Interview
The STAR method is a structured approach to answering behavioral interview questions. In the world of insurance, it has become the industry standard to use during interviews because it helps candidates provide thorough and well-organized responses, offering interviewers a deeper understanding of their skills and experiences. With that being said, let’s break down each component so you have a better understanding of what each letter stands for regarding the method.
What is the STAR Method for Interviews?
- Situation: Start by setting the stage for your response. Since this is the first part of your response, you want to clearly describe the situation or problem you faced in a previous role, while being concise and relevant to the question asked. Many times the interview question will raise the problem so focus on staging your response directly related to the question.
- Task: Outline the specific task or challenge that needs to be addressed within the given situation. You then want to highlight the goals or objectives you were expected to achieve in the situation that was originally described. This portion is used to identify if you are capable of understanding the tasks assigned by management.
- Action: Detail the actions you took to address the task or problem. Next, you want to focus purely on your individual contributions, showcasing the skills and competencies relevant to the role you were previously in to display your capabilities. This is where display your talents and skills related to the job even if you do not have the specific experience for the role.
- Result: Conclude your response by describing the results or positive outcomes based on your actions. Lastly and most importantly, you want to quantify the impact whenever possible, emphasizing how your efforts made a difference to your previous company, team, product, etc. Ideally, you want to put numbers behind your accomplishments.
Sample STAR Responses for Claims Adjuster Interview Questions
1. Tell Me About a Time You Successfully Negotiated a Settlement.
- Situation: In my previous role as a Claims Adjuster at XYZ Insurance, I encountered a complex case involving a disputed liability claim.
- Task: The goal was to negotiate a fair settlement that satisfied both the policyholder and the claimant while adhering to company guidelines.
- Action: I initiated a comprehensive review of the claim, gathering evidence and consulting with experts to determine liability. I then engaged in open communication with both parties, presenting a clear and well-supported case for the proposed settlement.
- Result: Through strategic negotiation and effective communication, I reached a settlement that satisfied all parties involved, reducing potential legal complications and enhancing the company’s reputation for fair and efficient claims resolution.
2. Describe a Situation Where You Managed a High-Volume of Claims Under Tight Deadlines.
- Situation: During a peak period at my previous position with ABC Adjusters, the company experienced a surge in claims due to a natural disaster.
- Task: My task was to efficiently manage and process a large volume of claims while ensuring accuracy and compliance with regulatory requirements.
- Action: I implemented a streamlined process, leveraging technology to expedite routine tasks and prioritizing high-priority claims. I also collaborated with the team to redistribute workload and ensure each claim received the attention it required.
- Result: As a result of our efforts, we successfully processed the increased volume of claims within the designated time frame, maintaining high standards of accuracy and compliance. This experience highlighted my ability to thrive under pressure and adapt to challenging circumstances.
Key Takeaways for Successful STAR Method Interview Responses
- Be Specific and Concise: Provide details that directly relate to the question asked, avoiding unnecessary information. This ensures your responses remain focused and impactful.
- Quantify Your Achievements: Whenever possible, quantify the results of your actions. This adds a tangible element to your responses, showcasing the real-world impact of your contributions.
- Highlight Relevant Skills: Tailor your responses to emphasize skills and competencies crucial to the Claims Adjuster position. This could include analytical abilities, negotiation skills, attention to detail, and effective communication.
Mastering the STAR method is a valuable skill for any Claims Adjuster seeking success in the interview room. By showcasing your experiences through well-structured responses, you not only answer questions effectively but also provide a comprehensive understanding of your capabilities. As you prepare for your next interview, remember to practice incorporating the STAR method into your responses, ensuring you stand out as the ideal candidate in the competitive landscape of independent claims adjusting. Good luck!